Terms and conditions

  1. Terms and Conditions

    This website is managed by Sarah Jones. Throughout the site, the terms “we,” “us,” “our,” and “entrepreneur” refer to Sarah Jones. Sarah Jones offers this website, including all information, tools, and services available on this site, to you, the user, subject to your acceptance of all terms, conditions, policies, and notices stated here.

    By visiting our site and/or purchasing anything from us, you agree to our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Conditions"), including any additional terms and policies referred to herein and/or available via hyperlink. These Terms of Service apply to all users of the site, including but not limited to users who are browsers, suppliers, customers, vendors, and/or contributors of content.

    Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all terms of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

    All new features or tools added to the current store are also subject to the Terms of Service. You can review the most recent version of the Terms of Service at any time on this page. We reserve the right to update, modify, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website after the posting of any changes constitutes acceptance of those changes.

    Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

    By agreeing to these Terms of Service, you represent that you are at least the age of majority in the state or province where you reside, or that you are the age of majority in the state or province where you reside, and that you have given us your consent to allow any of your minor family members to use this site.

    You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction when using the Service (including but not limited to copyright laws).

    You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Conditions will result in an immediate termination of your Services.

    We reserve the right to refuse service to anyone at any time for any reason.

    You understand that your content (excluding credit card information) may be transferred unencrypted and (a) transmissions over various networks may be involved; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transmission over networks.

    You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without our express written permission.

    The headings used in this agreement are for convenience only and will not limit or otherwise affect these Terms.

    ARTICLE 1 - DEFINITIONS

    In these terms, the following terms are defined as:

    Cooling-off period: The period within which the consumer can exercise their right of withdrawal.

    Consumer: A natural person who is not acting in the course of business and enters into a distance contract with the entrepreneur.

    Day: Date placeholder.

    Continuous transaction: A distance contract concerning a series of products and/or services where the delivery and/or purchase obligation is spread over time.

    Durable medium: Any means that allows the consumer or entrepreneur to store information that is personally addressed to them, in a way that allows for future consultation and unchanged reproduction of the stored information.

    Right of withdrawal: The consumer's ability to cancel the distance contract within the cooling-off period.

    Entrepreneur: A natural or legal person who offers products and/or services remotely to consumers.

    Distance contract: A contract where, in the context of a system organized by the entrepreneur for the remote sale of products and/or services, communication techniques are used exclusively for concluding the contract.

    Remote communication technique: A means that can be used to conclude an agreement, without the consumer and entrepreneur being simultaneously in the same space.

    General Terms and Conditions: The present General Terms and Conditions of the entrepreneur.

     

     

    ARTICLE 2 - IDENTITY OF THE ENTREPRENEUR

    Company name:
    Chamber of Commerce number:
    Trade name:
    VAT number:
    Customer service email:
    Business address:

    ARTICLE 3 - APPLICABILITY

    These General Terms and Conditions apply to any offer made by the entrepreneur and any distance contract concluded and orders between the entrepreneur and consumer.

    Before a distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the conclusion of the distance contract that the general terms and conditions are available for inspection at the entrepreneur’s premises and that they will be sent to the consumer free of charge upon request.

    If the distance contract is concluded electronically, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it can be stored by the consumer on a durable medium. If this is not reasonably possible, it will be indicated before the conclusion of the distance contract where the general terms and conditions can be accessed electronically, and that they will be sent to the consumer electronically or by other means free of charge.

    In case these general terms and conditions also apply to specific product or service conditions, the second and third paragraphs will apply accordingly, and in the event of conflicting general conditions, the consumer may always rely on the applicable provision most favorable to them.

    If one or more provisions of these general terms and conditions are fully or partially void or declared invalid, the remainder of the agreement and these conditions remain valid. The relevant provision will immediately be replaced by a provision that, as closely as possible, reflects the intent of the original provision.

    Situations not covered by these general terms and conditions should be assessed based on the intent of these general terms and conditions.

    Ambiguities in the interpretation or content of one or more provisions of our terms should be interpreted in accordance with the intent of these general terms and conditions.

    ARTICLE 4 - THE OFFER

    If an offer has a limited validity period or is subject to conditions, this will be clearly stated in the offer.

    The offer is without obligation. The entrepreneur is entitled to change and adjust the offer.

    The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to allow the consumer to make an informed judgment about the offer. If the entrepreneur uses images, these are a truthful representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.

    All images, specifications, and data in the offer are indicative and cannot give rise to compensation or contract dissolution. Images of products are a truthful representation of the offered products. The entrepreneur cannot guarantee that the colors displayed exactly match the actual colors of the products.

    Each offer contains sufficient information so that the consumer knows what rights and obligations are associated with accepting the offer. This specifically includes:

    The price, excluding clearance costs and import VAT. These additional costs will be the responsibility and risk of the customer. The post and/or courier service will use the special arrangement for postal and courier services for imports. This arrangement applies when goods are imported into the destination EU country, as is the case here. The post and/or courier service will collect VAT (either separately or together with customs clearance fees) from the recipient of the goods.

    Shipping costs, if applicable.

    The way the agreement will be concluded and the actions required for this.

    Whether or not the right of withdrawal applies.

    The method of payment, delivery, and execution of the agreement.

    The period for accepting the offer, or the period within which the entrepreneur guarantees the price.

    The rate for communication by remote means, if the cost of using the communication technique is based on something other than the regular base rate for the communication method.

    Whether the agreement will be archived after conclusion and, if so, how the consumer can consult it.

    How the consumer can check and, if desired, correct the data provided in connection with the agreement before concluding it.

    Any other languages in which the agreement can be concluded besides Dutch.

    The codes of conduct the entrepreneur adheres to and how the consumer can electronically consult these codes.

    The minimum duration of the agreement in case of a continuous transaction.

    (Optional: Available sizes, colors, materials.)

    ARTICLE 5 - THE AGREEMENT

    The agreement is concluded, subject to the provisions of paragraph 4, at the moment of acceptance of the offer by the consumer and fulfillment of the conditions specified.

    If the consumer accepts the offer electronically, the entrepreneur will immediately confirm the receipt of the acceptance electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.

    If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.

    The entrepreneur may investigate whether the consumer can meet their payment obligations, as well as any facts and factors that are relevant to responsibly entering into the distance contract. If the entrepreneur has valid grounds not to proceed with the agreement based on this investigation, they have the right to refuse a purchase or request or impose special conditions.

    The entrepreneur will provide the consumer with the following information with the product or service, in writing or in such a way that it can be stored on a durable medium:

    1. The physical address of the entrepreneur’s establishment where the consumer can submit complaints;

    2. The conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear indication of the exclusion of the right of withdrawal;

    3. Information on guarantees and existing post-purchase service;

    4. The information in Article 4, paragraph 3 of these conditions, unless the entrepreneur has already provided this information before the execution of the agreement;

    5. The requirements for termination of the agreement if the agreement lasts more than one year or is of indefinite duration.

    In the case of a continuous transaction, the provision in the previous paragraph applies only to the first delivery.

    ARTICLE 6 - RIGHT OF WITHDRAWAL

    When purchasing products, the consumer has the right to cancel the agreement without giving any reason within 14 days. This cooling-off period starts the day after the consumer receives the product or a representative designated by the consumer and known to the entrepreneur.

    During the cooling-off period, the consumer will handle the product and packaging carefully. The consumer will only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If they decide to exercise their right of withdrawal, the consumer must return the product with all delivered accessories and, if reasonably possible, in the original condition and packaging, following the reasonable and clear instructions provided by the entrepreneur.

    If the consumer wants to exercise the right of withdrawal, they must notify the entrepreneur within 14 days of receiving the product. The notification must be made in writing or via email. Once the consumer has informed the entrepreneur, the product must be returned within 14 days. The consumer must provide proof that the returned goods were sent in time, such as a shipping receipt.

    If the consumer does not notify the entrepreneur of their intention to withdraw or fails to return the product within the specified periods, the purchase is considered final.

    ARTICLE 7 - COSTS IN CASE OF WITHDRAWAL

    If the consumer exercises their right of withdrawal, the cost of returning the products will be at the consumer's expense.

    If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after the withdrawal, provided the product has been returned or conclusive proof of return has been provided.

    ARTICLE 8 - EXCLUSION OF THE RIGHT OF WITHDRAWAL

    The entrepreneur can exclude the right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal is only applicable if the entrepreneur has clearly stated this in the offer, at least before the agreement is concluded.

    The right of withdrawal cannot be exercised for products that:

    Have been made according to the consumer’s specifications;

    Are clearly personal in nature;

    Cannot be returned due to their nature;

    Are perishable or expire quickly;

    Are subject to price fluctuations in the financial market which the entrepreneur has no control over;

    Are single newspapers or magazines;

    Are audio or video recordings and computer software where the consumer has broken the seal;

    Are hygiene products where the consumer has broken the seal.

    The right of withdrawal cannot be exercised for services:

    Concerning accommodation, transport, restaurant services, or leisure activities to be provided on a specific date or within a specific period;

    Where the provision has begun with the consumer’s explicit consent before the cooling-off period expired;

    Regarding bets and lotteries.



     

    ARTICLE 9 - THE PRICE

    I reserve the right to change the prices of the offered products and/or services during the validity period specified in the offer, even due to changes in VAT rates.

    Notwithstanding the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no control, at variable prices. This dependency on fluctuations and the fact that any listed prices are indicative prices will be stated in the offer.

    Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of legal regulations or provisions.

    Price increases from 3 months after the conclusion of the agreement are only allowed if the entrepreneur has stipulated this and:

    they are the result of legal regulations or provisions; or

    the consumer has the right to terminate the agreement as of the day the price increase takes effect.

    The place of delivery is determined under Article 5, paragraph 1 of the Dutch Turnover Tax Act 1968, in the country where the transport begins. In this case, the delivery takes place outside the EU. As a result, import VAT or customs clearance fees will be collected by the postal or courier service from the recipient. Therefore, no VAT will be charged by the entrepreneur.

    All prices are subject to printing and typographical errors. The entrepreneur accepts no liability for the consequences of printing and typographical errors. In the case of such errors, the entrepreneur is not obligated to deliver the product at the incorrect price.

    ARTICLE 10 - CONFORMITY AND WARRANTY

    The entrepreneur ensures that the products and/or services conform to the agreement, the specifications stated in the offer, reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations existing at the time of the conclusion of the agreement. If agreed upon, the entrepreneur also ensures that the product is suitable for uses other than normal use.

    A warranty provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims the consumer may have against the entrepreneur under the agreement.

    Any defects or wrongly delivered products must be reported to the entrepreneur in writing within 14 days after delivery. Returned products must be in their original packaging and in new condition.

    The entrepreneur’s warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for any individual application by the consumer, nor for any advice regarding the use or application of the products.

    The warranty does not apply if:

    The consumer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by third parties;

    The delivered products have been exposed to abnormal conditions or otherwise mishandled or treated contrary to the entrepreneur’s instructions and/or the packaging instructions;

    The defect is entirely or partly due to regulations set by the government regarding the nature or quality of the materials used.

    ARTICLE 11 - DELIVERY AND PERFORMANCE

    The entrepreneur will exercise the greatest care in receiving and fulfilling orders for products.

    The place of delivery is the address that the consumer has provided to the company.

    In accordance with Article 4 of these general terms and conditions, the company will fulfill accepted orders promptly, but no later than within 30 days, unless the consumer has agreed to a longer delivery time. If delivery is delayed or if an order can only be partially fulfilled, the consumer will be notified within 30 days after placing the order. In this case, the consumer has the right to terminate the agreement without cost and is entitled to any compensation.

    In case of termination according to the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 14 days after termination. If delivery of an ordered product turns out to be impossible, the entrepreneur will make an effort to provide a substitute item. The replacement item will be clearly and understandably indicated at the time of delivery. The right of withdrawal cannot be excluded for replacement items. Any return shipping costs will be borne by the entrepreneur.

    The risk of damage and/or loss of products rests with the entrepreneur until delivery to the consumer or a designated representative known to the entrepreneur, unless expressly agreed otherwise.

    ARTICLE 12 - DURATION TRANSACTIONS: DURATION, TERMINATION AND RENEWAL

    Termination

    The consumer can terminate an agreement entered into for an indefinite period and which involves the regular delivery of products (including electricity) or services at any time, observing any agreed termination rules and a notice period of no more than one month.

    The consumer can terminate an agreement entered into for a fixed period and which involves the regular delivery of products (including electricity) or services at any time before the end of the fixed term, observing any agreed termination rules and a notice period of no more than one month.

    The consumer can terminate the agreements mentioned in the previous paragraphs:

    At any time and is not limited to termination at a certain time or within a certain period;

    At least in the same way as they were entered into by the consumer;

    Always terminate with the same notice period as the entrepreneur has stipulated for themselves.

    Renewal

    An agreement entered into for a fixed period, which involves the regular delivery of products (including electricity) or services, may not be tacitly extended or renewed for a fixed period.

    Notwithstanding the previous paragraph, an agreement entered into for a fixed period, which involves the regular delivery of daily, news, and weekly newspapers or magazines, may be tacitly extended for a fixed period of no more than three months, provided that the consumer can cancel the extended agreement at the end of the extension with a notice period of no more than one month.

    An agreement entered into for a fixed period, which involves the regular delivery of products or services, may only be tacitly extended for an indefinite period if the consumer can terminate it at any time with a notice period of no more than one month and a notice period of no more than three months if the agreement involves the regular, but less than once per month, delivery of daily, news, and weekly newspapers and magazines.

    An agreement with a limited duration for the regular delivery of daily, news, and weekly newspapers and magazines (trial or introductory subscription) will not be tacitly extended and will automatically end after the trial or introductory period.

    Duration

    If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless fairness and equity oppose termination before the agreed duration ends.

    ARTICLE 13 - PAYMENT

    Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 days after the start of the reflection period as referred to in Article 6, paragraph 1. In the case of an agreement for the provision of a service, this period starts after the consumer has received confirmation of the agreement.

    The consumer has an obligation to promptly report any inaccuracies in the provided or mentioned payment details to the entrepreneur.

    In the event of non-payment by the consumer, the entrepreneur is entitled to charge the reasonable costs previously communicated to the consumer, subject to legal limitations.

    ARTICLE 14 - COMPLAINTS PROCEDURE

    Complaints regarding the performance of the agreement must be submitted to the entrepreneur in full and clearly described within 7 days after the consumer has discovered the defects.

    Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires foreseeable longer processing time, the entrepreneur will respond within the 14-day period with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.

    If the complaint cannot be resolved amicably, a dispute arises that is subject to the dispute resolution procedure.

    A complaint does not suspend the entrepreneur’s obligations unless the entrepreneur indicates otherwise in writing.

    If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at their discretion, either replace the delivered products free of charge or repair them.

    ARTICLE 15 - DISPUTES

    Dutch law applies to agreements between the entrepreneur and the consumer to which these general terms and conditions apply, even if the consumer resides abroad.

    ARTICLE 16 - PERSONAL INFORMATION

    Upon submitting personal data through the store, our Privacy Policy applies. To view our privacy policy.

    ARTICLE 17 - ERRORS, INACCURACIES, AND OMISSIONS

    Occasionally, information on our site or in the Service may contain typographical errors, inaccuracies, or omissions that relate to product descriptions, prices, promotions, offers, shipping charges for products, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if information in the Service or on a related website is incorrect at any time and without prior notice (even after you have placed your order).

    We are not obligated to update, modify, or clarify information in the Service or on a related website, including but not limited to pricing information, except as required by law. No specified update or refresh date will be applied to the Service or on a related website to indicate that all information in the Service or on a related website has been modified or updated.

    ARTICLE 18 - CHANGES TO THE TERMS OF SERVICE

    You can view the most recent version of the Terms of Service at any time on this page.

    We reserve the right to update, modify, or replace any part of these Terms of Service by posting updates and changes on our website.

    It is your responsibility to check our website regularly for changes. Your continued use of or access to our website or the Service after any changes are posted constitutes acceptance of those changes.

    ARTICLE 19 – CESOP

    Due to the measures introduced in 2024 regarding the ‘Amendment of the Dutch Turnover Tax Act 1968 (Implementation of the Payment Service Providers Directive)’ and the implementation of the Central Electronic System of Payment Information (CESOP), payment service providers may register data in the European CESOP system.